Welcome Pack
The Welcome Pack is a set of services and resources offered by the convention bureau to event organisers.
You have chosen Toulouse and have a set date for your event: we offer personalised support to help you with the organisation and ensure that each of your participants has an unforgettable experience of the event and the destination.
The Welcome Pack gives you access to services such as:
- Preferential rates (easy access, urban transport, etc.)
- Logistical advice (services, accommodation, catering)
- Coordination with local suppliers (caterers, equipment rental companies, audiovisual services)
- Facilitation of participant reception: setting up a reception point at the airport or train station
- Exclusive addresses and ideas to spoil your participants
- Access to texts, photos, videos and documentation online
If you would like to take advantage of this service, please fill in the form and tick the services you are interested in. The convention bureau teams will then contact you to implement the various arrangements.
Getting to Toulouse – by air and rail
Air travel offers
Airlines offer attractive fares for conference participants and organisers. Depending on where your participants are coming from, the convention bureau can help you get started with the Global Meeting programmes offered by Skyteam or LufthansaGroup.
Their online booking tools offer savings of up to 15% on airfares with airlines serving Toulouse: Air France, KLM, Lufthansa and Brussels Airlines.
Rail transport offer
SNCF makes it easy to access its offers by providing a customised widget that can be integrated into the conference website. Attendees can directly access the entire Oui.sncf offer on the event website with a single click, which then redirects them to the Oui.sncf price calendar page.
Welcome service
Accueil à l’aéroport Toulouse-Blagnac et à la gare Toulouse-Matabiau
The service includes the provision of welcome desks at the airport and train station. This service is available during two two-hour time slots on the day of the attendees’ arrival. Attendants are the responsibility of the organiser.
The hosts or hostesses are the responsibility of the organiser. At least one month before the scheduled arrival date, it is necessary to arrange for a site visit, a list of attendees (hosts or hostesses) and a short training session. It is also possible (at an additional cost) to offer concierge services or luggage handling.
Mobility in Toulouse
You can contact Tisséo (the Toulouse public transport company) directly to benefit from special rates and provide your conference delegates with travel passes.
24-hour or 48-hour passes are available, including unlimited travel on the metro, bus and tram, at the organiser’s expense.
For orders and personalised assistance regarding 24-hour or 48-hour passes: [email protected]
Conference pass
Under certain conditions, the convention bureau may cover the cost of “conference passes”*.
This unlimited pass, specially developed by the convention bureau in partnership with Tisséo and designed for conference attendees, provides full access to the network for the duration of the conference.
To qualify, the conference must bring together:
- More than 300 people
- Be international
- Previous editions must have taken place in at least three different countries
- Be approved by the convention bureau
If your event does not meet the eligibility criteria, you will not be able to benefit from this offer.
*We are currently experiencing difficult economic times, which are forcing us to adjust our budget and the support we provide. In this context, we are currently unable to guarantee that we will be able to cover the cost of conference passes.
Sustainable mobility: VélôToulouse
With its self-service bicycle scheme, VélôToulouse has over 400 stations throughout the city offering both standard and electric bikes. The bike hire service is available 24 hours a day, 7 days a week. One-day and seven-day tickets are available. If you want to offer your conference delegates alternative modes of transport, you have a dedicated contact person.
Find the right service providers
To simplify your search for service providers, hotels, reception venues, caterers, technical service providers, PCO or event agencies, we put you in touch with the convention bureau partners that meet your needs.
Regarding hotel requirements for your participants, we can query hotels based on your specifications via a personal platform.
Offer the Toulouse Experience
As organisers of professional events in Toulouse, you can enjoy exclusive benefits and pass them on to your participants.
We can put you in touch with tourist services to develop tourist visits, conference programmes or accompanying programmes. You will be able to offer a range of tailor-made programmes.
Pass Tourisme
You can offer your participants the “Pass Tourisme”.
The Pass Tourisme offers great deals to make the most of your stay in Toulouse. Valid for 3 days, with or without transport, the Tourism Pass offers free entry to museums and monuments, discounts on many activities, and a free guided tour of your choice from the tourist office programme. From €26 per person.
Come as a pro, come back as a friend!
As part of the “Come as a pro, come back as a friend!” programme, you can transform your event into a real emotional springboard for a second stay in Toulouse, rich in discoveries and conviviality.
Théâtre and Orchestre National du Capitole
Why not treat your speakers to the opera? You can enjoy discounts when purchasing multiple tickets for the same show (operas, ballets, concerts). Up to 30% discount for 50 tickets or more.
Souvenirs from Toulouse
Why not offer your participants a gift that is “made in Toulouse”? Contact us for addresses and great deals on negotiated rates with certain retailers.
Communication
We provide you with tools to help you promote the destination.
Marketing materials – Organiser’s kit
The organiser’s kit contains ready-to-use marketing materials to help you promote Toulouse as a destination and provide your conference delegates with the right information.
You will find a wide range of documentary resources and communication materials to help you create your own materials: a photo and video gallery, presentation texts, simplified information web pages and a tourist magazine.
Paper tourist maps
TAll tourist documents are available to download via the organiser’s kit. However, you can request paper maps of Toulouse to give to your participants.
After placing your order using the form, you will receive an email from the relevant department when the documents are ready, around ten days before your event, directly at the tourist office (Donjon du Capitole).
Tourist office – Donjon du Capitole – Square Charles de Gaulle – 31000 Toulouse
You can then come and collect the requested plans.
Events calendar
We also highlight events taking place in the area on our website. If you do not wish to appear on the website, please let us know.
To take advantage of the various services on offer, please complete the form and tick the services that interest you. The convention bureau teams will then contact you to arrange the various arrangements.
Come as a pro, come back as a friend!
A product has been specially designed for participants in a business event. Following a “professional” stay in Toulouse, participants can return for leisure and enjoy a whole range of offers specially designed for them and their loved ones.
